Delivery
Delivery Coverage
Hund is currently only available to UK based customers.
We do not yet ship internationally, but please bear with us - we are working hard to make hund available to dogs in the EU and beyond!
Delivery times and charges
UK orders placed before 1pm on working days are dispatched on the same day. We may also dispatch at the weekend during peak periods.
Delivery times and charges vary according to the type of order you place.
· Subscription orders – Free
Orders to mainland UK addresses are delivered 1-3 working days after subscription payment is processed. We’ll time your deliveries to make sure your dog never runs out of their delicious daily supplements.
· Standard UK Delivery - £3.99
Orders to mainland UK addresses are delivered within 1-3 working days
· Next day UK priority delivery - £6.50
Orders to mainland UK addresses placed before 1pm will be delivered on the next working day
Please note that certain weather conditions and peak periods may slow your order down, so please always allow 72 hours from dispatch for your order to arrive. Please also allow extra time for delivery if you live in the Scottish Highlands and Islands.
Delivery Partners
We use a network of trusted delivery partners to ensure your order of hund gets to you as efficiently as possible. All deliveries are tracked for your convenience.
Tracking Information
You will receive an email with your tracking information once your order is packed and shipped. Please note that it might take 24 hours for tracking information to be updated.
Returns
We want you to be delighted with your purchase from hund. If you have any issues with your dog not taking to hund immediately, please contact us hello@hund.london so we can help.
If you have changed your mind after ordering, you have a 14-day return window from the date delivered to open a return request.
To be eligible for a return, your item must be unused and in the same condition that you received it, with the original pouch. We will not accept returns, or refund products, which have been used or opened (this does not apply to the outer shipping box).
All returns are charged at £3.99 to cover shipping and handling. This will be deducted from any refund due to you, before it is processed.
To arrange a return, please contact us at hello@hund.london and we will send you a returns label, by email, within 72 hours. Any refund due will be processed within 72 hours of the return being quality checked and accepted. Once processed, it can take 10 working days for a refund to show in your bank account.
Please do not send items back to us without first requesting a return at hello@hund.london These will not be accepted and no refund will be issued.